Track your claim Now!

Tracking your claim is much simpler and at your finger tips. Just let us know few parameters about yourself and we will take care of rest.

SMS "CLAIMS <claim number>" to +91 96631 49992 to know the claim status

Eg: CLAIMS 99999999 and send SMS to above number



After receiving all the required documents, it takes 15 working days to process the claim and 7 working days after that for payment.

Shortfall documents are raised if the documents already sent are insufficient for further validation of the existing claim. They have to be sent within 10 working days of the receipt of the e-mail notifying you of insufficient documentation.

If you are an individual policy holder, you can submit the shortfall documents to the nearest Medi Assist branch. If you are a corporate employee, just hand them over to the respective helpdesk person.

There is no upper limit on the number of claims that can be raised during the policy period. However, the total cumulative claim amount cannot exceed the sum insured in the policy.

The final claim form along with the hospital receipt, bills, cash memos and the list of documents as listed in the claim form should be submitted to Medi Assist within 30 (thirty) days from the date of discharge from the hospital.

The sum insured is reduced by the amount of the claim paid for the rest of the policy year. You have to pay the balance amount if your claim exceeds the sum insured.